We know you might have a few questions regarding the postponement of Up All Night 2022, therefore we've prepared these FAQ's below to help.
If you have any further questions or require assistance from the Up All Night Team, please don't hesitate to contact us at email@example.com
Why has Up All Night 2022 been postponed?
Up All Night 2022 was originally scheduled to take place on March 12-13, 2022. Due to the WA State Government Level 2 public health measures coming into effect on Thursday 3 March, and continued transmission of COVID-19 in the Western Australian community, Up All Night is no longer able to proceed on the original date.
While this decision is disappointing, the safety of Western Australians always remains our top priority and therefore we must comply to Government mandates currently in effect to protect the safety of our participants, volunteers and staff.
Up All Night has been postponed to 26 November 2022
What date is Up All Night being rescheduled to in 2022?
Up All Night 2022 will now be held on Saturday 26 November 2022.
What if I change my mind?
We understand you may need some time to decide which postponement option is best for you. That's why we've allowed until 30 June 2022 for you to submit your preferred option.
If you submit your preferred option and then change your mind, that's okay too, simply re-submit your desired option via the Your Options page and providing no refunds or tax deductible receipts have already been issued, we can assist you to change your choice.
If I choose to participate in Up All Night on 26 November 2022, will my registration fee and fundraising roll over to the new event?
Yes! Our Up All Night Guarantee ensures your registration fee and your fundraising will be transferred to rescheduled event date on 26 November 2022.
The event is being held outdoors, why does it still need to be postponed?
The State Government's level two public health measures stipulate that outdoor public events must adhere to a 500pax capacity limit. Unfortunately these restrictions mean that the Up All Night event cannot take place under the current guidance as it is registered for over 1,000 participants.
Can I get my registration fee refunded?
Up All Night 2022 has been postponed due to government restrictions relating to COVID-19 within the Western Australian community. Participants are able to request a refund of their registration fee, roll over their registration fee to Up All Night on 26 November 2022, or convert their registration fee into a tax-deductible donation to Ronald McDonald House Charities WA. You can find out more about these options here.
Please note any refund requests must be made prior to 30 June 2022.
Will my fundraising still go towards Ronald McDonald House Charities WA programs and services?
Yes, you can rest assured that your fundraising ensures that WA families with sick or injured children have a home away from home, close to Perth Children's Hospital, when they need it most.
Your support ensures that RMHC WA can provide supported accommodation, home cooked meals, learning programs and places for families to retreat and recharge, which makes the world of difference to families with sick or injured children.
Each dollar you provide goes directly to helping WA families.
My friends and family want their donations back as I'm no longer walking, what do I do?
If any individual wishes to request a refund we encourage them to personally contact our Up All Night Team at firstname.lastname@example.org
We hope that your donors will continue to support RMHC WA and recognise that their funds make an incredible difference to the lives of Western Australian's impacted by a child's injury or illness.
I've requested a refund of my registration fee, when should I expect to see it in my account?
Requests for refunds will be processed within 7-10 business days after they are received. You should expect to see you registration fee returned to your original method of payment within 14 days.
Is there a cutoff date for transfer/refund/cancellation?
Yes, please submit your requests for transfer, refund or cancellation prior to 30 June 2022. You can submit your request via the options provided here.
If we don't hear from your prior to 30 June 2022 we will automatically transfer your registration fee and fundraising total to the new event date on 26 November 2022.
Is pack pick-up postponed?
Yes! Pack pick-up will be postponed to a new date in November 2022. There's no need to worry about collecting your pack this week.